1. Return and Exchange Conditions

1.1 Time Limit

• Standard Returns: You may request a return or exchange within 14 days from the date of delivery. Returns or exchange requests received after this period will not be accepted.
• Exchanges: If you wish to exchange a product for a different size, color, or variant, please submit your request within the 14-day window. Availability of exchange items is subject to stock.

1.2 Product Condition Requirements

• Unused and Unopened: Products must be in their original, unused condition with all tags attached, and in the original packaging. Items that show signs of wear, damage, or have been used will not be eligible for return or exchange.
• Original Accessories and Packaging: All original accessories, manuals, and packaging must be included with the return. Missing or damaged packaging may result in a partial refund or rejection of the return.
• Proof of Purchase: You must provide a valid proof of purchase, such as the order confirmation email, receipt, or order number, to process your return or exchange request.

1.3 Additional Exchange Conditions

• Same Product Variant: Exchanges are only available for the same product in a different size, color, or variant. We do not offer exchanges for different products.
• Stock Availability: Exchange requests are subject to the availability of the desired item in our inventory. If the item you wish to exchange for is out of stock, we will notify you and offer alternative options, such as a refund or store credit.
• No Change in Quantity: The quantity of the item being exchanged must remain the same as the original purchase. If you wish to change the quantity, you will need to return the original item and place a new order.

2. Refund Process

2.1 Initiating a Return or Exchange

2.2 Return Shipping

• Customer – Responsible Shipping: You are responsible for covering the cost of return shipping, unless the return is due to our error (e.g., incorrect item shipped, damaged upon arrival).
• Pre – Paid Labels: In some cases, we may provide a pre-paid return shipping label. This will be clearly communicated to you by our customer service team.

2.3 Refund Methods

• Original Payment Method: Once we receive and inspect your returned product, and it meets the return conditions, we will process the refund to your original payment method. Please allow 3 – 7 business days for the refund to be reflected in your account, depending on your payment provider.
• Store Credit: If you prefer, you may choose to receive the refund as store credit, which can be used for future purchases on our website. Store credit has no expiration date and will be added to your account immediately upon approval of the return.

2.4 Exchanges

3. Exceptions

• Clearance and Sale Items: All clearance, sale, and discounted items marked as “final sale” are not eligible for return or exchange, except in cases of damage or defect upon arrival.
• Customized Products: Any product that has been customized, personalized, or made to order according to your specific requirements is non – returnable and non – exchangeable, as these items are produced specifically for you.
• Hygiene – Sensitive Products: For health and hygiene reasons, certain products such as [list specific hygiene – sensitive products if applicable, e.g., undergarments, personal care items] are not eligible for return or exchange once opened or used.
• Digital Products: Digital downloads, e – gift cards, and other non – tangible products are non – returnable and non – exchangeable after purchase.

4. Damaged or Defective Items

5. Policy Updates